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Hi, WGAdvisory Admin W
Category: Customer Facing
1002 : Customer Relationship Management
CRM/eCRM
Description Last Assessment Rating
Customer relationship management (CRM) is a technology for managing organization's relationships and interactions with its... May 15, 2020 3.0
Assessment Results Recommendations
Reassessment Results - April 2020 Since the initial assessment, the Town has undertaken the issuance of an RFP and the retainment... Reassessment Results - April 2020 The following recommendations are in addition to the initial assessment recommendations: Determine who owns the system and/or...
Customer Tracking
Completed/Planned Activities Current Activities Accountable
CRM Assessment Blackline consultant meeting with staff and facilitating discussions to gain an understanding of the current and future customer relationship management needs and readiness of the corporation. Final report expected Q2 20 Strategic Initiatives team Anne Bain
Status Date Closed
Date Closed
ID Category Sub-Category Element Date Action
1 Customer Facing Digital Solutions eRequest (i.e. Service Requests) Mar 6, 2020 09:28 PM
2 Customer Facing Digital Solutions eRequest (i.e. Service Requests) Mar 6, 2020 09:28 PM
3 Customer Facing Digital Solutions eRequest (i.e. Service Requests) Mar 6, 2020 09:28 PM
4 Customer Facing Digital Solutions eRequest (i.e. Service Requests) Mar 6, 2020 09:28 PM
5 Customer Facing Digital Solutions eRequest (i.e. Service Requests) Mar 6, 2020 09:28 PM

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