CRM/eCRM |
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Description | Last Assessment | Rating |
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Customer relationship management (CRM) is a technology for managing organization's relationships and interactions with its... | May 15, 2020 | 3.0 |
Assessment Results | Recommendations |
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Reassessment Results - April 2020 Since the initial assessment, the Town has undertaken the issuance of an RFP and the retainment... | Reassessment Results - April 2020 The following recommendations are in addition to the initial assessment recommendations: Determine who owns the system and/or... |
Customer Tracking | |||
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Completed/Planned Activities | Current Activities | Accountable | |
CRM Assessment | Blackline consultant meeting with staff and facilitating discussions to gain an understanding of the current and future customer relationship management needs and readiness of the corporation. Final report expected Q2 20 | Strategic Initiatives team Anne Bain | |
Status | Date Closed | ||
Date Closed |
ID | Category | Sub-Category | Element | Date | Action |
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1 | Customer Facing | Digital Solutions | eRequest (i.e. Service Requests) | Mar 6, 2020 09:28 PM | |
2 | Customer Facing | Digital Solutions | eRequest (i.e. Service Requests) | Mar 6, 2020 09:28 PM | |
3 | Customer Facing | Digital Solutions | eRequest (i.e. Service Requests) | Mar 6, 2020 09:28 PM | |
4 | Customer Facing | Digital Solutions | eRequest (i.e. Service Requests) | Mar 6, 2020 09:28 PM | |
5 | Customer Facing | Digital Solutions | eRequest (i.e. Service Requests) | Mar 6, 2020 09:28 PM |